The area of delivery corresponds to the geographical area covered by the offer.
Products are delivered to the address indicated by the customer in the order form.
Delivery shall be deemed to have been made when the products are delivered to the carrier.
The delivery note given by the carrier, dated and signed by the customer upon delivery will constitute an evidence with regard to transport and delivery.
The customer shall check the content, the conformity and the condition of the product(s) on delivery thereof.
In the event of delays, damages, total or partial losses, or any problem whatsoever, the customer shall be responsible for exercising all claims against the carrier. Mathi Design shall never be held liable for any reason whatsoever.
Therefore, Mathi Design advises the customer to check the condition of the products upon delivery and before signing the acknowledgement of receipt of the parcel.
If the customer notes any damage he shall reject the products or issue handwritten, precise and dated reservations. These reservations must be confirmed by registered letter with recorded receipt sent to the carrier within three (3) working days following the delivery date of the products. A copy shall be sent to Mathi Design.
Claims related to the non conformity of the delivered product(s) with the order shall be made in writing directly to Mathi Design and immediately upon receipt of said product(s). The customer must keep the packaging and the delivery note.
In case of an error, the customers undertakes to return said product within seven (7) days from its receipt provided that the product is returned to Mathi Design, without opening the packaging, in its original condition and packaging. After receiving the product in due form, Mathi Design will send the product initially ordered by the customer.
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the legal right to return your order within seven (7) working days of receipt of the goods.
In order to process a return we will need you to contact our customer service by phone or email, quoting your order number. Any goods returned must be returned in its original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage.