Orders are prepared within 1 to 2 working days, when the product is in stock. Delivery of your order within 4 to 6 working days.
It takes an additional 15 working days for delivery to Corsica or others.
An estimated delivery time is indicated on each product page.
Mathi Design delivers to France, Corsica, Monaco and a large part of Europe.
Mathi Design offers you several delivery options depending on the type of products:
- Colissimo – small parcels, weighing less than or equal to 7 kg
Once your order has been shipped, you will be informed of its departure from our warehouse by an automatic email. Our partner, Colissimo, takes care of the delivery of your order and will contact you by email and SMS to inform you of the day of its delivery.
- Standard delivery – weighing more than 7 kg
When your order is shipped, you will be informed by email and SMS (be careful when receiving your SMS). Our carrier partner will contact you to establish the delivery day of your order.
Standard delivery is made to the foot of the building or to the gate, Monday to Friday during a time slot from 8:30 a.m. to 5:30 p.m., most of the time deliveries are made in the morning until 1 p.m.
- Delivery C CHEZ VOUS, in the room of my choice - bulky products, weighing more than 18kg
This delivery includes making an appointment by SMS and e-mail, as soon as your order is in the carrier's logistics center.
The carrier tells you a delivery time of 2 hours. You can change the delivery date and time slot of your choice via the link in the email or SMS.
C CHEZ VOUS delivery includes delivery to the floor of your order as well as its placement in the room of your choice.
With C CHEZ VOUS, delivery is made from Monday to Saturday from 8 a.m. to 6 p.m., to the room of your choice, service only available in France.
Can I choose the delivery day and time?
Depending on the delivery method you choose, you can refine the delivery day and time.
- Standard Delivery:
Deliveries are made Monday to Friday from 8 a.m. to 5:30 p.m.
The carrier will contact you by email or SMS to establish the delivery day of your choice. Unfortunately, it is not possible to set a precise delivery time.
- Delivery C CHEZ VOUS to the room of your choice:
An SMS and an automatic email will be sent to you two days before delivery. You can modify this delivery by choosing the day and a 2-hour slot, between 8 a.m. and 6 p.m., Monday to Saturday.
You have the option of delivery within 14 days of shipment.
You can change the delivery address of your order if it has not yet been prepared and shipped.
We invite you to contact our customer service as soon as possible by email at email@example.com.
Need help or information: our teams are there to help you firstname.lastname@example.org Monday to Friday from 9h-12h and 14h-18h
Delivery times are specified on each card section of the site.
We will always strive to send you your order as soon as possible.
When an item is marked "in stock immediate dispatch" that means it can be shipped the same day (if payment before 11 am).
We ship daily from Monday to Friday (except public holidays). Items in a single order are grouped together for one-time shipping (unless the products are present on 2 different sites).
Shipping fees are displayed when you select items in your cart before checkout.
These fees are calculated as accurately and vary depending on volume, weight and quantity of selected articles.
When you order from our storage platform (site or Bayonne Montpellier according to the article) you receive an email informing you.
The shipping trackable with the name of the carrier is available immediately after shipment in your "personal space" Mathi Design.
The deliveryman contact you to agree with you the day of delivery.
The items are delivered to the shipping address provided during the order process. The delivery address can be different from the billing address (to be specified when ordering route).
In case of absence during the delivery, do not worry, representations Delivery is free in Mathi Design, the driver will leave a calling card or a message on your phone so you can contact him and agree on a new delivery day.
Standard shipping is ground floor, usually in the morning before 13H.
Upper floor delivery or two people is an option (special service for bulky items), thank you for contacting us.
You can follow the status of your order directly in your customer area, here are the main order statuses:
- Payment accepted: The payment of your order has been validated, your order is registered in our system.
- Processing order: Your order has been sent to logistics for its preparation.
- On backorder: The item ordered is not in stock or is available with a delay, the item is therefore on order.
- Awaiting payment: Your order is awaiting validation of its payment in order to be registered.
- Shipped: Your order has been taken care of by the carrier. He will contact you soon to schedule the delivery.
- Refund/cancelled: Your order has been refunded or canceled.
- In production: One or more items in your order are being produced.
- Order partially shipped: Your order is sent separately from the items.
PROCEDURE TO RECEIPT YOUR ORDER
1. Before signing the delivery please check the status of packages and goods in the presence of the driver.
Good to know: The driver can not leave as long as you have not signed the delivery note.
2. In the case of a broken item, please reject it and note exactly on the schedule the damage (eg damaged package, broken console in the foot).
3. We report the same day by phone or email the nature of the damage. Tel: 09.63.56.46.65. or email@example.com
4. Please note "subject to unpacking" if you cannot check your order at delivery.
Avoid the words "package or board intact" because it does not allow the management of the damage by the insurance; if possible use the word "damaged or folded package/carton" and take a picture of the damaged parcel.
FAILURE TO FOLLOW THESE RECOMMENDATIONS: no request for replacement or refund item will be accepted.
If you entrust the receipt of your order to another person (neighbor, caretaker ...) please inform the approval procedure became necessary to enforce your rights with carriers.
NB: Upon receipt of your order you have a withdrawal period of 15 days for this please return the withdrawal form and contact us at 0963564665. (note the shipping charge are your responsibility.)
For any clarification or additional information you can contact us at: firstname.lastname@example.org